Last Updated: September 21, 2026
Thank you for purchasing from Moment Digital Photography / BOOKED.
Because our products are digital products delivered electronically, all purchases are generally final and non-refundable once the product has been purchased and access or download has been provided.
1. Digital Products — No Refunds
BOOKED products, including the BOOKED Lead Recovery Kit, are digital products.
Once payment has been successfully completed and access to the digital product has been provided, we do not accept returns, exchanges or refund requests based on change of mind, lack of use, or dissatisfaction after accessing the product.
Please review the product description and included materials carefully before completing your purchase.
2. Duplicate Payments
If you have accidentally completed the same purchase more than once, please contact us with your order details.
After verification, we may review the duplicate transaction and, where appropriate, issue a refund for the duplicate payment.
3. Payment Completed but Product Not Received
If your payment was successfully completed but you did not receive access to your purchased product, please contact us.
We will verify the transaction and, where the payment is confirmed, make reasonable efforts to provide the purchased product or restore access.
4. Technical Problems
If you experience a genuine technical problem that prevents you from accessing or downloading a purchased digital product, please contact us.
We will make reasonable efforts to resolve the technical issue and provide access to the product you purchased.
A technical access problem does not automatically qualify for a monetary refund where the product can reasonably be delivered or access can be restored.
5. Incorrect Information
Please make sure that the email address and other contact information provided during checkout are correct.
If you enter an incorrect email address and therefore do not receive the product-access information, contact us with your order details so we can verify the purchase and assist you.
6. Refund Exceptions
Although digital-product purchases are generally non-refundable, refund requests may be reviewed where required by applicable law or where there has been a verified issue such as:
- A confirmed duplicate payment
- A payment being successfully charged but the purchased product cannot reasonably be delivered
- A technical issue that cannot reasonably be resolved
- Any other circumstance where a refund is required by applicable law
Any approved refund will generally be returned through the original payment method or another appropriate method supported by the payment provider.
7. How to Contact Us
For questions regarding an order, payment or access to a digital product, please contact Moment Digital Photography through the contact information provided on our website.
When contacting us, please include:
- Your name
- Email address used during purchase
- Order ID or payment reference
- Date of purchase
- Description of the issue
This information helps us verify your purchase and resolve the issue more quickly.
8. Policy Changes
We reserve the right to update this Refund and Returns Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
Important: This policy applies to our digital products and does not affect any consumer rights that cannot legally be excluded or restricted under applicable law.