Refund Policy
Last Updated: [24-02-2024]
1. No Refund Policy
Moment Digital Photography operates on a no-refund policy for all digital goods and services. As we deal exclusively in digital products, including photography tutorials, Lightroom presets, Premiere Pro LUTs, and photography eBooks, we do not offer refunds once the digital product has been purchased or downloaded.
2. Digital Goods
All sales of digital goods are final. Once a digital product is purchased and the download link is provided, the transaction is considered complete. Due to the intangible nature of digital goods, they cannot be returned, and refunds will not be provided.
3. Product Issues
In the unlikely event that you encounter any issues with the digital product, please contact our customer support team at [hello@momentdigitalphotography.com]. We are committed to addressing and resolving any technical issues promptly.
4. Cancelation of Services
For any subscription-based services or ongoing memberships, customers are responsible for canceling their subscriptions before the renewal date to avoid automatic renewals. Refunds will not be provided for subscription fees that have already been charged.
Shipping Policy
1. Digital Goods Delivery
Moment Digital Photography specializes in digital goods, including photography tutorials, Lightroom presets, Premiere Pro LUTs, and photography eBooks. All our products are available for instant download upon purchase.
2. Instant Download Process
Upon completing your purchase, you will receive an email confirmation containing a download link to access your digital products. In most cases, this email is delivered within 15 minutes of your purchase. Please check your email, including your spam folder, to ensure you receive the download link promptly.
3. Download Link Access
Your download link will remain active for a limited period or a specified number of downloads. We recommend downloading your purchased products promptly to avoid any inconvenience.
4. Account Registration
While it is not mandatory, creating an account on our website allows you to access your purchase history and download links easily. If you choose not to create an account, please ensure you keep your purchase confirmation email for future reference.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [hello@momentdigitalphotography.com].