Last Updated: September 21, 2026
Thank you for purchasing from Moment Digital Photography / BOOKED.
BOOKED products are digital products. No physical goods are shipped to customers.
1. Digital Product Delivery
After your payment has been successfully completed and verified, your purchased digital product will be delivered electronically.
Depending on the product and our delivery system, you may receive access through:
- A secure download link
- A customer account
- A confirmation or thank-you page
- Another electronic delivery method provided by us
2. Delivery Time
For successfully completed payments, digital-product access is generally provided immediately or shortly after payment verification.
In some cases, delivery may be delayed due to:
- Payment verification
- Technical issues
- Email delivery delays
- Incorrect customer information
- Security or fraud checks
If you have completed payment but have not received your product, please contact us at:
Hello@momentdigitalphotography.com
3. No Physical Shipping
BOOKED is a digital product.
Therefore:
- No physical package will be delivered.
- No shipping fee is charged for digital-product delivery.
- There is no courier or physical delivery tracking number.
4. Incorrect Email Address
Customers are responsible for providing an accurate email address during checkout.
If you entered an incorrect email address and did not receive your product, please contact us with your order details.
After verifying your purchase, we will make reasonable efforts to provide access to the purchased product.
5. Download or Access Problems
If you experience difficulty downloading or accessing your purchased product, please contact us.
Please include:
- Your name
- Email address used during purchase
- Order ID or payment reference
- Date of purchase
- Description of the problem
We will make reasonable efforts to resolve the issue and provide access to your purchased product.
6. Payment Verification
Digital products are delivered only after the payment has been successfully processed and verified.
A pending, failed, cancelled or unsuccessful payment does not qualify for product delivery.
7. Contact Us
For questions regarding digital-product delivery or access, contact:
Moment Digital Photography
📧 Hello@momentdigitalphotography.com
We aim to respond to customer support requests as soon as reasonably possible.
Shipping & Delivery Policy Last Updated: September 21, 2026